Cybersecurity ServiceNow Portal
Elevating Service Design Standards by Streamlining the User Experience.
Project Overview
This project brief serves as a comprehensive outline for the upcoming Cybersecurity ServiceNow portal revamp, with a focus on enhancing user experience, optimizing functionality, and aligning the portal with the organization's strategic objectives, particularly in the context of bank security.
Research | Stakeholder Engagement | Wireframe | Visual Design | Storyboard | Iteractive Prototyping | Implementation Plan
Collaborative Workshop
Facilitate workshops with stakeholders, product owner, service manager, and business analyst to gather input for integrating security considerations into the redesign. Define project requirements and scope in these sessions to ensure a comprehensive understanding of objectives and limitations guiding the redesign efforts.
Requirement Analysis
Integrate insights from the product owner, service managers, and user feedback sessions with Power BI data analysis to evaluate strengths and weaknesses in competing portals. Summarize key findings that shaped the design strategy. Additionally, propose potential future enhancements or features to further enhance the ServiceNow portal's functionality and user experience.
Wireframing
Initiate migration and create design components from Sketch to Figma, then present the initial wireframes developed, which incorporate a data-driven analysis to systematically address identified issues and enhance usability. These wireframes are not only informed by design principles but also intricately shaped by insights derived from data analysis, ensuring a strategic and user-centric approach to the improvement process.
Iterative Prototyping
Reveal high-fidelity designs, exploring the selected visual elements crafted for an enhanced user experience. Illustrate the evolutionary path of your design through iterative prototyping, seamlessly integrating user feedback for ongoing refinement and elevation of the user interface.
Storyboard
Create a presentation of the storyboard to introduce the redesigned portal and showcase its new features. Implement a captivating video storyboard that guides viewers through the enhanced user experience, emphasizing key functionalities and benefits.
Result
Project Impact: Stakeholders have shown strong enthusiasm and support for the proposed idea, demonstrating a keen interest in its potential benefits and impact. As a result, they have made the decision to advance the project to the development phase. Moving forward, sprint planning sessions will be conducted, leveraging tools like Jira to organize and prioritize tasks efficiently, ensuring a streamlined and productive development phase.